As a practice our patients' views are important to us. We have set up a Patient Participation Group (PPG) to provide an opportunity for you to discuss with us how we can develop and shape our services to best meet our patients' needs.
What is the PPG
We look at the services the practice offers, patient experience and how improvements can be made for the benefit of patients and the practice.
It is the PPG's responsibility is to ensure that plans, services and activities respond to patient's priorities and needs. The PPG does not discuss any patient's personal health details.
We hold meetings on a quarterly basis to discuss the services the practice offers, patient experience and how improvements can be made for the benefit of patients and the practice. We are joined at each meeting by the Practice Manager or one of the GP Partners, who provide an update on the services provided by the practice and discuss any improvements or concerns raised.
We produce Newsletters and community magazine articles to keep you in touch with any developments which may affect you at the Medical Practice or within the NHS and include a range of articles which signpost or inform you of services available to meet your health care needs. Current copies of the Newsletter are also available at the display area in the Waiting Room.
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What You Can Do
If you have any feedback about your experience of the Medical Practice or any suggestions, you can email us your comments or questions at Trinitymc@stoke.nhs.uk which we will raise at our meetings with the Medical Staff. All matters discussed are dealt with in confidence.
Please note, we cannot deal with any issues concerning your personal medical treatment or appointments. Such issues should be raised directly with the practice either by:
Telephone: 01782 395101 - ask to speak to the Reception Manager, who will take your concern/complaint and attempt to resolve it for you. It not, it will be escalated to a member of the Management Team. If, due to the nature of your complaint the practice needs you to put it in writing you will be advised accordingly.
In writing: FAO the Complaints Lead, Trinity Medical Centre, Uttoxeter Road, Blythe Bridge, Stoke-on-Trent, Staffordshire, ST11 9HQ. Some complaints may be easier to explain in writing – please give as much information as you can.
By email: FAO the Complaints Lead to: TrinityMC@stoke.nhs.uk
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How to join our Patient Participation Group
We aim for the group to be as truly representative of our patient population as possible; all age groups are very welcome to join. If you would like to become a member, please complete the application form here: {Add PPG registration form}. You can print this out and hand it in at reception, or e-mail it to TrinityMC@stoke.nhs.uk
You will be contacted in due course. Providing the information asked for on the application form will help us to ensure that the PPG is as representative as possible of our practice population as a whole. The information you supply will be used lawfully, in accordance with the Data Protection Act 2018.
We hope you see this invitation as a positive opportunity to increase your understanding of how the surgery is run and to get involved with health care within your community.
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Minutes from Previous Patient Participation Group Meetings
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Next Meeting: Thursday 2nd October at 12.30pm - Trinity Medical Centre, Uttoxeter Road, Blythe Bridge, Stoke-on-Trent, Staffordshire, ST11 9HQ. Also available online via MS Teams upon request.